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Welcome to the Brand13 terms and conditions, which apply to all service items commissioned from Please read through them carefully before booking your project with us. By using this website and/or commissioning an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you.

If you have any queries relating to these terms and conditions, please contact us.

All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly.

Whilst every effort will be made to achieve agreed delivery, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company’s control.

For all new clients payment for the full or part amount may be requested in advance of commencement, as agreed between parties. For any subsequent invoiced work, Brand13 must receive full payment not later than 30 days after the date of Invoice. Brand13 reserves the right to make a surcharge of 10% per month interest to accounts that are not paid by this time.

All creative work produced and devised during a project(s), creative, digital, software files and related correspondence remain the property – physically, intellectually and in copyright, of Brand13 until full payment has been made on the Client’s account, and all project costs have been cleared.

Where there is a change of brief, the Company will inform the Client in advance of any extra costs likely to be incurred.

Once final proofs/materials have been signed off, Brand13 cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.

In accordance with GDPR, should the Client wish for Brand13 to handle/process any of their customer data or to provide systems to process personal data (eg web-based databases), it is the Client’s legal responsibility to ensure the processes requested of us are data-compliant and to have a written contract in place with us to carry out such processes. Furthermore, it is the Client’s responsibility to ensure they have obtained consent from the individuals for the personal data they pass over to us for processing.

Terms and Conditions may be changed at any time without prior notice to its clients. Notification will be sent to all clients at the time of the Terms and Conditions alterations.

The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services.

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